Terms of Service

Last Updated: April 28, 2026

Welcome to WinkMe.ai®!

These Terms of Service (the "TOS") set forth the legally binding terms for your use of https://winkme.ai/ and/or any of our online channels, platforms, products or services, including all content contained therein ("Services"). Services include any affiliated website to which you may be redirected from WinkMe.ai.

The Services are owned and operated by LEXIVANTA LIMITED, a company duly incorporated and existing under the laws of the Republic of Cyprus, having its registered office at Digeni Akrita, 54, AKRITAS BUILDING, 3rd floor, Flat/Office 303, 1061, Nicosia, Cyprus.

By accessing and/or using the Services you agree to be bound by these TOS. You understand and agree that your access and/or use of the Services is acceptance of these TOS and of all other policies published on https://winkme.ai/ and updated from time to time ("Policies"). If you do not agree with these TOS or our Policies, please cease using or accessing our Services.

Our Services are intended and made available for personal, non-commercial use only. You agree not to use the Services for any commercial, illegal, or unauthorized purpose.

Some key points to keep in mind when using our Services:

The Services are for entertainment purposes only. They are not intended as emotional or other forms of support.
All conversations between users and AI Companions on the Services are entirely fictional and should be treated as such.
Because the Services rely on emerging AI technology, generated outputs may sometimes produce content that is inaccurate, incomplete, or not reflective of human judgment.

1. General

The Services are an online chat application that uses artificial intelligence ("AI") algorithms to generate virtual and fictional characters ("AI Companions" or "AI Characters"), with whom you can chat and exchange messages. The Services also include, but are not necessarily limited to, other media such as AI-generated images, videos and voice notes.

You can initiate exchanges with AI Characters that are pre-made and that we make available on the platform, or generate your own by choosing their attributes and characteristics via our technology/algorithms.

We may de-list (remove) AI Characters and/or modify or delete features or content at any time in our sole discretion.

1.1 Account

Parts of our Services may require you to create a user account with an email and password or other available login method ("Account"). When registering and/or accessing your Account, you agree to do so only using your own login credentials and/or payment method. You are fully responsible for all activities occurring under your login credentials and Account. Your Account is non-transferrable.

By using the Services, you represent and warrant that all information you submit to create a user account is true and correct, you have full rights to submit such information.

You agree to, from time to time as necessary, update any information associated with your Account so that it remains current, accurate and correct at all times. You also agree to protect the confidentiality of your Account and password, and to prohibit others from accessing your account.

Any violation of these TOS or our other Policies may cause your Account to fall out of good standing and we may cancel your user account at our sole discretion.

You acknowledge and agree that you have no ownership or other property interest in your Account, and that all rights in and to your Account belong to and inure to the exclusive benefit of LEXIVANTA LIMITED.

1.2 Paid-for Services

Some Services, features, and/or content may be available only in exchange for payment, for example, via paid subscription, credit purchases, or other forms of paid-for access made available from time to time. Services requiring payment will begin after the initial payment, and the payment should be made pursuant to the terms presented at the time of the purchase.

We are not responsible for any costs and disclaim any liability arising from your use of a third-party distribution platform that is not indicated or recognized by us.

1.3 User Safety

At LEXIVANTA LIMITED, we prioritize the safety and well-being of our users. In using the Services and/or conversing with AI Companions, you should not disclose sensitive personal information, including, for example, financial details, addresses, contact information, or passwords.

Users are solely responsible for protecting their personal information and should be aware of potential risks associated with transmitting information online.

1.4 Warranties

You understand and warrant that:

a) You are entering into these TOS only on behalf of yourself;

b) You are of the legal age to form a binding contract with us in the jurisdiction where you live and/or access the Services;

c) If you are under the legal age in the jurisdiction where you live and/or access the Services, you shall not access or use our Services.

3. Intellectual Property

The intellectual property in the Services and any embedded materials are owned by or licensed to LEXIVANTA LIMITED. You may access and/or register to view, use, and display the Services and their content on your devices for your personal use only.

LEXIVANTA LIMITED hereby provides you with a license for personal use only. This license does not constitute a transfer of title under any circumstances.

All intellectual property rights associated with WinkMe.ai, including the AI Characters, platform design, logos, and any proprietary software or technology, are the sole property of LEXIVANTA LIMITED or its licensors. Users are prohibited from reproducing, modifying, distributing, or using any intellectual property without explicit authorization.

4. Your Content

You may provide input while using the Services and receive output based on your input. Input and output are collectively referred to as "Content." You represent and warrant that you have all rights, licenses, and permissions needed to provide input while using the Services.

You retain your intellectual property ownership rights over your input. We will never claim ownership of your input, but we do require a license from you in order to use it.

When you use the Services to provide input covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, fully paid-up, transferable, sub-licensable, worldwide, perpetual license to use, distribute, modify, run, copy, publicly display, make available, store, access, upload, distribute, transmit, translate, modify, exploit, create derivative works of, commercialize, and otherwise use and aggregate your Content and any derivative works thereof for any purpose.

5.1 Rules and restrictions

In accessing and using the Services, you agree to abide by our Community Guidelines, as well as the following rules, restrictions, and limitations:

You will not use the Services to generate or create unauthorized deepfakes, or replicate the image or likeness of any actual person without explicit consent;
You will not modify, translate, adapt or reformat any aspect of the Services;
You will not decipher, decompile, disassemble, or reverse-engineer the software or materials comprising the Services;
You will not interfere with or circumvent any security feature of the Services;
You will not use the Services to gain unauthorized access to our or any third party's data, systems or networks;
You will not use the Services in any manner that could damage, disable, overburden, impair or otherwise interfere with or disrupt our systems and networks;
You will not use the Services in any way that may expose us and others to liability or damages;
You will not use the Services to achieve unlawful ends, to offend others or to commit a crime;
You will not remove, change or obscure any copyright, trademark notice;
You will comply with all applicable laws in your access and use of the Services.

5.2 Content responsibility

You, as a user of the Services are solely responsible for the output generated by the AI Companions through your input. The AI Companions respond based on the conversations you lead and the settings you select.

You must ensure that your interactions with the AI Companions comply with applicable laws, regulations, these TOS, and all Policies.

5.3 Incidents and User Actions

LEXIVANTA LIMITED shall not be held responsible for any action taken or choice made by a user following their interactions with AI companions. We do not endorse or take responsibility for any actions, decisions, or consequences that may arise from the user's engagement with the AI Companions.

5.4 Content Moderation and Removal

While conversations between users and AI Companions are generally confidential, we have implemented content moderation controls to ensure compliance with our TOS, Community Guidelines, and other Policies. If our moderation controls detect anything that violates our TOS or Policies, we or authorized partners may access and manually review the flagged content and take appropriate action.

We reserve the right, but are not obligated, to reject and/or remove any user content that we believe violates any of our Policies.

5.5 Prohibited Content Reporting

We have a zero-tolerance policy for Child Sexual Abuse Material (CSAM). Attempting to create CSAM is prohibited by law and our Community Guidelines and Blocked Content Policy. We report known CSAM to the National Center for Missing and Exploited Children (NCMEC), or other local authorities as appropriate.

9. Payments and Autorenewal

As a free user, you may generally send a maximum of 5 messages to AI Companions. Further use requires a subscription. Subscriptions are payable by credit card, Pay by Bank, and/or other alternative payment methods.

Subscriptions are set to renew automatically at the end of each subscription period. Autorenewal can be cancelled at any time in your settings.

Credits cannot be transferred to different users or accounts, nor can they be traded in, exchanged for money, or used to settle outstanding payments.

10.1 Cancellation

You have the flexibility to cancel your subscription at any time by going to Settings / Unsubscribe within your account. If you choose to cancel, your subscription will remain active until the end of the current billing period.

10.2 Access upon expiration of paid-for access

If you paid for access to premium features, your account will revert to a free version of the platform when your paid-for access expires. Any remaining credits in your account will expire and become unusable.

You may resubscribe at any time to regain access to premium features and content.

10.3 Modifying subscription plans

You can upgrade or downgrade your subscription plan at any time. The changes will take effect at the beginning of the next billing cycle.

10.4 Refund policy

(If you reside in the EU or UK, please see Section 10.4.3 below.)

10.4.1 Subscription and/or Non-Credit Purchase Refund

You have 24 hours after your payment to request a refund.
We cannot refund in cases where there was a technical issue on the user's side.
We can only refund subscriptions that were purchased via card.

10.4.2 Credit Refund

You have 24 hours after your payment to request a refund. It will be denied if you have used your credits.
For purchases made in error, there is no guarantee of a refund where the error did not occur from our end.
We can only refund credit packages that were purchased via card.

10.4.3 EU/UK User Refunds

If you reside in the EU or UK, you have the right to withdraw from your contract within 14 days of the initial purchase without giving any reason.
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, e.g., via email at: support@winkmeai.com.
If you withdraw from this contract, we shall reimburse to you all payments received from you, less a prorated amount that reflects the services consumed.

10.4.4 No Refund for Content Removed or Moderation Actions

You will not be refunded or reimbursed for any previously paid-for content that was moderated or removed for violating any of our Policies.

10.4.5 No Refund for Changes in Platform Content or Functionality

We may modify or delete features or content at any time at our sole discretion. You will not be refunded or reimbursed for previous payments related to any such modifications.

11. No Guarantee of Accuracy, Originality, or Perfection

Some content in our Services is AI-generated and created on demand. By using our Services, you understand and agree that there are limitations inherent in emerging AI technology.

12. Liability

THE SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS AND THE USE THEREOF IS AT YOUR SOLE RISK. WE MAKE NO, AND HEREBY DISCLAIM, ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE.

WE AND ANY OF OUR LICENSORS SHALL IN NO EVENT BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES.

13. Links to Third Party Websites and Services

The Services may include links or allow access to third-party websites and services. Their presence does NOT mean that they are recommended by us and we do not guarantee their safety and conformity with any of your expectations.

14. Governing Law and Dispute Resolution

This TOS shall be governed by and construed in accordance with the laws of the Republic of Cyprus without giving effect to its conflict of law provisions.

Any dispute arising out of or in connection with the TOS shall be referred to and finally resolved by the competent courts of the Republic of Cyprus.

15. Changes to Terms and Policies

We reserve the right to update or make changes to these TOS and/or any other Policies from time to time in our sole discretion. Your continued access or use of the Services after any changes means that you agree and consent to such changes.

17. Termination and Assignment

These TOS will continue in effect until terminated by either you or us. You may terminate these TOS at any time by ceasing your access and use of the Services.

18. Miscellaneous

If any provision of these TOS is found to be unlawful, void or for any reason unenforceable, that provision will not affect the validity and enforceability of any remaining provision.

These TOS and other Policies constitute your entire agreement with us pertaining to your access and use of the Services.

Entity: LEXIVANTA LIMITED Registered Address: Digeni Akrita, 54, AKRITAS BUILDING, 3rd floor, Flat/Office 303, 1061, Nicosia, Cyprus. Contact: support@winkmeai.com