Complaint Policy

Last Updated: April 28, 2026

At LEXIVANTA LIMITED, we value our users and strive to provide a positive experience. We understand that concerns or complaints may arise from time to time, and we are committed to addressing them promptly and effectively regarding our services on https://winkme.ai/ (the "Services").

1. Customer Support

We have a dedicated support team to assist our users with any concerns or complaints. All inquiries are managed with professionalism, confidentiality, and impartiality, in accordance with the laws of the Republic of Cyprus.

2. Submitting a Complaint

Users who wish to file a complaint can do so by contacting our customer support team through support@winkmeai.com, or via the "Contact Us" area in the Services.

3. Information to Include in the Complaint

When submitting a complaint, please provide:

a) Your full name and e-mail;

b) Description of the complaint, including relevant details such as the date and time of the incident;

c) Any supporting documentation or screenshots, if applicable.

4. Documentation of Complaint Review Process

a) Receipt and Acknowledgment: Upon receiving a complaint, we will acknowledge receipt within 24 hours with a reference number.

b) Investigation: Each complaint will be thoroughly investigated, including reviewing details and gathering relevant information.

c) Decision-Making: The decision-making process is carried out by a designated Complaints Officer or relevant team.

d) Documentation: Every step of the complaint review process is fully documented.

5. Duration of Each Step

a) Overall Resolution Timeline: The entire resolution process will not exceed 7 calendar days.

b) Immediate Action on Illegal Content: If a complaint pertains to illegal content, it will be immediately escalated and removed once identified.

c) Updates: Complainants will be updated regularly about the status of their complaint.

6. Escalation

If a user is dissatisfied with the resolution provided, they may request further escalation. The case will be reviewed by individuals not initially involved in the original decision-making process.

7. Chargebacks

Our payment processing team commits to thoroughly investigating any disputed charges. Customers engaging in wrongful chargeback practices risk being placed on a blacklist and may have their access to the Services terminated.

8. Fraud Mitigation

We implement customer verification measures and promptly review and investigate any fraudulent activity in compliance with payment card industry (PCI) standards and applicable anti-fraud regulations.

Entity: LEXIVANTA LIMITED Registered Address: Digeni Akrita, 54, AKRITAS BUILDING, 3rd floor, Flat/Office 303, 1061, Nicosia, Cyprus. Jurisdiction: Republic of Cyprus Contact: support@winkmeai.com